How We Do What We Do
We have had the most success with presenting short educational programs and then providing follow-up coaching to make sure people understand and are implementing concepts. Participants are responsible for developing and implementing Action Plans that their bosses are aware of and able to support.
We also prefer to engage in longer-term programs versus a seminar or two. We have found that if participants know we will be returning over a period of a year, or several, they are more likely to be accountable to developing and implementing training concepts and their Action Plan. Even small insights and behavioral changes can produce more effectiveness and bottom line results for the company. Once again, these typically pay for any cost or investment several times over.
Operations and Experience
Glacier HR Services, Inc. is an organization of associated consultants designed to bring clients exceptional results. Our President, Bob Marsenich, has been a management consultant and leadership and business coach for over 25 years. Our consultants typically have at least 10 plus years of experience in their area of expertise. We use our experienced consultants to bring you the most comprehensive and effective training and consulting programs possible.
Bob Marsenich Background
Along with partnering with Operational, Training and HR Professionals, Glacier HR Services president Bob Marsenich has:
- 30+ years in corporate Human Resources of large and small organizations.
- Worked as the Director of Human Resources for a Fortune 500 ranked company.
- Served as the Executive VP of a health care foundation.
- Worked as a management consultant and performance improvement coach in the US and Canada; he has worked for lumber manufactures, a mining company, a government contracted manufacturer, government agencies, non-profits and numerous other organizations.
- A degree in Social Work from the University of Montana and started in the field as a certified Drug and Alcohol Counselor before going on to deal with various types of addictions in and out of the workplace.
Points to Ponder
- We bring a wide based level of experience to the coaching process—we have worked with managers in a variety of settings and can use those experiences to help your managers problem-solve in their specific setting.
- Participants are often more comfortable and respond more honestly and candidly when they are working with an external consultant.
- Specific needs and concerns can be addressed with an assurance of confidentiality where appropriate.
- Opportunities for valuable team-building within the organization can be enhanced.
- Everyone hears the same thing at the same time.
- The training/consulting sends a message that management is serious about the issue/topic.
- The training/consulting sends a message to employees that they are “valued” because of management’s concern for their growth and development.
- Costs—when you factor in the internal costs of day-to-day activities, the need for consistent follow-up, effectiveness of constructive discussions, a view of objectivity, yet a connection to internal accountability, the costs associated with external versus internal services ends up being minimal.
- We can provide support and coaching for positive change, and, when necessary, offer additional documentation for adverse actions when individuals refuse to use organizational resources and help to correct deficiencies.