Emotional Intensive at Work
Here are some rules to live by, at least for me.
In organizational living, always stop negative emotional intensity. Positive emotional intensity is a good thing, like creativity, excitement, lively discussion and problem-solving.
Always stop negative emotional intensity by:
Once you have confronted the behavior, fill in the vacuum with something positive or calming.
Supervising adults and raising children is very similar, you just can’t keep reminding your employees of this—eventually, they take offence. So, I’ll only say this one time, but, a lot of supervision and child rearing is about:
One happens in the home and the other is taught one more time in the workplace. Sometimes, people don’t learn at home how to act in the world. So, as a supervisor, when you run into this, you have to “parent” the person without becoming their parent. I think I’m over my limit.
As children, people learn to use emotional intensity to keep you from confronting them—they’ll get upset, they’ll storm away or they’ll yell and scream.
You have to know how to control it, how to manage it, how to put a stop to it.
People will make snide and off-handed comments because they have learned that it throws people off guard and they don’t know how to react. You need to react, but keep it simple. “That sounded like a snide remark, was it?” Nine times out of ten, the person will say, “No, it wasn’t a snide remark.” You just simply say, “Oh, OK. I was just checking.”
Don’t confront it further. Don’t call them a liar. Just let it go. And when they do it again, simply confront it again. I guarantee you that after 3 or 4 times of you asking if their comment was snide, they will stop making the comment.
Other statements you can make are, “What’d you mean by that?” “That sounded like a put down, was it?”
Some facts to remember about adults:
When you are trying to lead people, remember:
There it is. It isn’t the solution to every emotional situation at work, but it will help with many of them.