Our Services

How GHRS Can Be Effective:

Glacier HR can bring a fresh perspective and add “new blood” to your organization without long-term personnel costs. As Dr. W. Edwards Deming, the father of process improvement, said years ago, “People in a system aren’t necessarily good at diagnosing the problems of the system because they are involved in it, and things seem inevitable to them.” When people are too close to a problem, they will not see new ways of thinking. Not only can we bring some new ways of problem solving, we can teach managers and employees skills that can continuously get at these new ways of thinking to facilitate constant improvement.

Conflict Resolution

Conflict is impossible to avoid. The key to resolving conflict is knowing strategies to work through it so you can build a high-performance team. We will outline productive ways of dealing with conflict, ways that make a difference in all aspects of life—at work with co-workers, followers, bosses, customers, and at home with family, friends, children, doctors, and other professionals. We start by facilitating conflict resolution with individuals or groups. We help them move from positions and polarization to needs and negotiation. We reduce the emotional intensity and then we explore exercises and strategies for getting past conflict and building teams on an ongoing basis.

We have successfully dealt with hundreds of conflict situations in hundreds of different organizations. Call us for a free consultation.

Executive and Professional Coaching

Through on-site and telephone coaching sessions, interviews, observations and other 360-degree feedback processes, this service is designed to get results that training may not. The coaching happens in the work environment with real situations. We work with leaders to help them identify strengths and development opportunities. Key business indicators are identified and verified. Follow-up action plans are developed to measure results. Leaders need to be compassionate and they need to make tough decisions. We teach leaders how to balance these attribute, how to manage emotions and whether to use intuition or data in decision making. Contact us for a document outlining the Return on Investment (ROI) a coaching program can achieve.

Managing Change

Bob Marsenich wrote the book, Ready, Aim, Change—A Toolbook for Managing Personal Change. As a result, Bob has continued to apply and implement change philosophies and strategies for personal and work environments. In today’s rapid-change business environment, people often find themselves in a sink or swim situation. Giving them the models and skills to manage change, through this training/coaching platform, enables them to be set up for success. The Steps of Change (the model outlined in the book) gives people a format to follow and therefore make change successful and less stressful.

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Get in touch with us and learn more about how Glacier HR Services, INC. can improve your HR & bottom line. (for profit and nonprofit organizations)

More Services & Workshop Topics

Leadership Coaching
Through one-on-one, on-site and telephone coaching sessions, interviews, observations and other 360 degree feedback processes, this service is designed to get results that training does not. The coaching happens in the real environment with real situations. We work with leaders to help them identify strengths and development opportunity areas. Key business performance indicators are identified and verified. Follow-up action plans measure results, helping participants lead through accountability and yielding a foundation of documentation for future personnel decisions and actions. Contact
Managing Change
In 1987 Bob Marsenich wrote the book, Ready, Aim, Change—A Toolbook for Managing Personal Change. As a result, the change philosophies and strategies for personnel and for work environments have continued to be implemented. Ever present is the concept of workplace; the more confidence people posses about responding to and managing personal and organizational change, the more successful they will be. In today’s rapid-change business environment, it is unfair to put people in a sink or swim situation. Giving them the models and skills to manage change, through this training platform, enables them to be set up for success. The model outlined in the book gives people a format to follow and therefore make change successful and less stressful. Contact
LEAP Program
Improving Profits by Enhancing the Leadership Skills of Front-Line Supervisors -- this program focuses on and works with front-line leaders but through the authority of top management. We work closely with top management through weekly progress reports to ensure movement toward the intended direction and achievement of specific profit goals. Contact us for a more complete outline of this program. Contact
Managing Stress
In 2003, Great Quotations published another of Bob Marsenich’s books—When Stress is Eating at You Just Bite Back; a book of wit and humorous ways to manage stress. This service provides training, consulting, and processes for managing organizational and personal stress. People need to know how to manage stress so they can stay focused on the business while the world continues to throw adversity and strife in front of them. Contact
Teamwork Works
This training can be presented to teams, large groups, management, and hourly workers—anyone in the organization. It focuses on getting results through people. The more effectively we work with each other, the more we impact the bottom line. Teamwork isn’t being involved in every decision or acquiring consensus on every decision. Teamwork involves knowing when to follow and when to lead, when to give input and when to observe. Participants will learn effective ways to communicate, strategies for identifying and solving problems, techniques for identifying what to achieve and how to set up key measurements. They will also learn how and when to hold people accountable. Contact us for a free consultation on how we can help you make your next organizational meeting a smashing success. Contact
Preventing Harassment and Discrimination
This seminar teaches respect in the workplace and it protects the organization against costly litigation. In today’s organization, diversity increases effectiveness, and people need to know about working with and respecting differences from thinking patterns to values and to race and gender. We also offers investigation and mediation services when a complaint has been filed. Contact
Managing Meetings
We spend a large percentage of our time in meetings and a derailed meeting not only wastes our time during the meeting (and everyone else’s), it also increases the amount of unproductive follow-up time needed to put the meeting back together. Learn how to: 1) structure meetings—whether planned or impromptu; 2) keep meetings focused on the topic at hand; 3) get the right information quickly; 4) make sure you have explored options; 5) identify the best alternative; and, 6) complete follow-up to get results. Contact
Making Presentations
Formal and Informal—demonstrate your skills and ability to your bosses and co-workers more than any other dynamic. I have learned that management watches presentations very closely to evaluate potential for advancement. And they should. A presentation might be a 30 second description of a problem or an outline of a strategic plan to the Board of Directors; if not clear, concise, and on point, it will not advance your company or your career. This training can be provided one-on-one or in a workshop format. Through specific modules, practice and feedback, you will become more comfortable with developing a style, knowing and reading your audience, speaking clearly, using audio-visual aids, knowing how to use your voice and nonverbals to communicate your message, when to use words and charts, and much more. Contact
Facilitating Team Retreats
Facilitating a meeting or project means thinking through and managing the how, what, when, who and why, enabling people to do their best thinking and making decisions with commitment, passion and enthusiasm. Having an outside facilitator means everyone is allowed and has the time to participate equally. A skilled facilitator can also bring objectivity, inspiration, drive, accountability, and balance to the process. Contact
Keynote Speeches
Any of the above and a variety of other topics can be presented in a keynote format from one hour to one day. Contact us for a free consultation on keynotes that entertain, inspire and get results. Contact
Payroll and HR Services
The HRMS system we sell connects to payroll, benefits and other organizational systems so you have everything integrated and you can pull reports at the push of a button. The scheduling system can not only tell you who is scheduled to work, but it can tell you who you have available for replacements. This interface saves time and money. Plus, the compliance systems let you know that you are in compliance with the affordable care act (ACA) and other federal programs. And, you can buy modules as you need them. You don't have to buy an extensive system before you are ready to use it. Let us connect you. Contact
Human Resource Support
We can provide a variety of HR Support. We can function as your HR Department if you are too small to have your own. Or, we can be a consultant to your HR Department or help with projects. Contact us for a free consultation on where our HR Support can save your headaches and prevent liabilities you may be unaware of, whether you are an HR professional or you are managing a company without an HR professional. Contact
Safety Programs
Surveys, Designing and Implementing Programs that are compliant with Montana’s Safety Culture Act. Contact