SEMINARS FALL 2018

MAKE WORK MORE ENJOYABLE

The Cost of Conflict

25 percent of employees said that avoiding conflict led to sickness or absence from work. Equally alarming, nearly 10 percent reported that workplace conflict led to project failure and more than one-third said that conflict resulted in someone leaving the company, either through firing or quitting. Those negatives translate into real financial losses for small businesses.

TAKING THE PAIN OUT OF CONFRONTATIONS

Ever feel like the negative employee gets the best of you?  It can be your job that is on the line if you can’t handle emotional outbursts, confront ugly behaviors or stop the bully.  Whether you are a supervisor, a customer rep or a person working with a difficult coworker, this workshop teaches how to respond to painful issues in a positive and comfortable way, a necessity if you are to succeed.  Not saying anything, sugar-coating the conversation or holding and blowing, are not options.

An investment in this training can pay for itself by preventing one lawsuit and, more important, by promoting communications between your leaders and workers and thereby increasing productivity with everyone.

October 16, 2018  8:30 am – 12 noon  Space is Limited—First Come First Serve

Grant Creek Best Western Inn  5280 Grant Creek Rd, Missoula, MT 59808  Ph:  406.543.0700

Investment:     Before September 25  $97, After September 25, $127

Missoula Chamber Members:  $20 – 30 discount, depending on numbers

Glacier HR Services, Inc. Customers:  $40 – 50 discount, depending on numbers

You can pay using a Checks POs, or Credit Cards  Call or Email

 

Results of Bad Bosses

The costs of low engagement aren’t limited to turnover and recruitment. Gallup found that actively disengaged employees cost the U.S. $450 billion to $550 billion per year; that number doesn’t even take into account the “not engaged” employees.

Figures vary, but the turnover cost of one employee can be anywhere from 30% to 150% of the employee’s annual salary.

The Bureau of Labor Statistics use 30% as the base cost of replacing a worker and calculates the rate of turnover by dividing the number of employee separations during the month with the total number of employees at mid-month.

REDUCING LEADERSHIP FRUSTRATION

People causing you grief?  Have one individual who keeps you up at night?  Questioning your own skills?  It is time to learn how to assess a person’s TALENT MIX (basically, their motivation and skills to complete the work at hand).  And then, use one of four sets of behaviors to almost guarantee success.  You learn to assess people’s TALENT MIX to determine how to lead them in minutes while thinking on your feet.  No more 10 strategies for effective leadership or having to memorize a book.  Learn from Situational Leadership™, Tony Robbins, Steven Covey’s 7 Habits and more.

 

November 8, 2018  8:30 am – 12 noon  Space is Limited—First Come First Serve

Grant Creek Best Western Inn  5280 Grant Creek Rd, Missoula, MT 59808  Ph:  406.543.0700

 

Investment:     Before October 11, 2018  $97, After October 11, $127

Missoula Chamber Members:  $20 – 30 discount, depending on numbers

Glacier HR Services, Inc. Customers:  $40 – 50 discount, depending on numbers

You can pay using a Checks POs, or Credit Cards  Call or Email

 

Cost of Ineffective Sales

Wasted leads and/or lost customers– rep might have received leads and existing business in their territory that would reasonably have represented more than a third of their target – assume two lost customers and, or deals representing $150k to the company

Lost margins – the rep failed to hit their target, falling $500,000 short – depending on company business model this could represent hundreds of thousands of dollars of lost gross profit which will have to funded from another source – if 75% of revenue is gross profit, then this represents $350,000

WINNING AT SALES—THE RIGHT STYLE AND WHY IT WORKS

It is harder to engage buyers, but research shows that 53% of customer loyalty is driven by sales experience.  Learn to manage the tension in the sales process.  Relationship-building is one of the styles with the worst results—find out why.  Apply the skills of Teach, Tailor and Taking Control.  This result focused sales process involves the salesperson giving the customer new ideas to help them save money or make money in ways the customer didn’t even know were possible. The best sales conversations present the customer with a compelling story first, teach them something new, and then lead to their differentiators.  Hire, train and retain the best salespeople.

 

November 13, 2018  8:30 am – 12 noon  Space is Limited—First Come First Serve

Grant Creek Best Western Inn  5280 Grant Creek Rd, Missoula, MT 59808  Ph:  406.543.0700

Investment:     Before October 16, 2018  $97,  After October 16, $127

Missoula Chamber Members:  $20 – 30 discount, depending on numbers

Glacier HR Services, Inc. Customers:  $40 – 50 discount, depending on numbers

You can pay using a Checks POs, or Credit Cards  Call or Email

 

Results of Effective Training

Organizations with high employee engagement will derive benefits in addition to happy employees: The stock value has higher earnings per share, and the businesses experience 22% higher profitability, 21% higher productivity, 10% higher customer engagement, 25% to 65% lower turnover, 37% lower absenteeism, 28% lower shrinkage (theft), and 48% fewer staff safety incidents.

The mean return on a coaching investment was 7 times the initial investment & over a quarter of coaching clients report a stunning ROI of 10 to 49 times the cost.

PEOPLE JOIN ORGANIZATIONS BUT QUIT BOSSES.  ISN’T IT TIME TO GIVE YOUR LEADERS THE SKILLS THEY NEED TO HELP YOU MAKE MONEY AND CREATE ENGAGED EMPLOYEES.

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